On Thanksgiving night 2010, we decided we'd pass through the Target parking lot on the way home to see how many people were lined up for the great offerings we had been reading about on www.blackfridayinfo.com and confirmed in the sale ads that day.
There was a Westinghouse 40" LCD HDTV on sale for $298. Seriously. (Who knew Westinghouse made tvs?!)
We bought 2!
We immediately set one up in the living room and saved the other until we could get a decent wall mount for the bedroom. We received the wall mount from a great friend (commercial grade) in December, but due to a car accident and bad backs, we were unable to muster the strength to get it all set up until August. Yes, 9 months later.
When it was finally up on the wall, the picture would intermittently go out. With a slight knock or movement of the tv, it would come back on. The audio was never disrupted.
After about 3 weeks of it progressively getting worse and quickly running out of time on our 1 year warranty, I called the manufacturer and they quickly sent me an RMA/case # and a pre-paid FedEx shipping label. I packaged the tv back up in its original box well with bubble wrap and taped it up nicely.
Within about a week, I got a call from Westinghouse telling me they had some information on my product. It was unrepairable. And they no longer made that model. So they would be replacing it with a 40" LED (yes LED) higher grade new tv (even qualifies as Energy Star)! Within a few days, it shipped and it showed up at the house.
To our delight, we set it up and it works great and looks great and WE LOVE IT!
I had no issues with the customer service group at Westinghouse. They were polite and quick to respond. They were also very responsive. WOW - customer service DOES still exist! In some places.
I would buy a Westinghouse TV (and probably any other product they make) without hesitation in the future. What a great experience!
(Lesson learned: Always test out your new merchandise immediately, even if you don't end up using it for some time, so you do not lose out on your warranty!)
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